Performance Appraisal Scenarios: Improve Your Communication

IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: "Why don't you start by talking about the XYZ project?" (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) "It seems to me that the PDQ project was harder than we expected. What's your perspective on that?" "I know this sort of thing is hard to do. Start wherever you like. I'm eager to hear what these past six months have been like from your point of view."

If the employee dwells on one aspect of the self-appraisal you might say: "I can see that these reports presented you with some real challenges. (Summarize what the employee has been saying.) Let's go on now to..." "Let's write down this problem so we can talk about its solution later. But now, let's go on to ..." "I'm glad you enjoyed working on ABC, Sue. How did DEF go?"

PERFORMANCE APPRAISAL SCENARIOS: If employee "passes the buck": "You feel that Richard was really responsible for this problem, Bob, but was there anything you could have done to work around the problem?" "I know how hard it is to control work when so many factors are involved. What can you do in the future that will ensure that this won't happen again?"

If the employee presses to know the salary or promotion implications of the appraisal: "I know how important this next raise (or promotion) is to you, Patsy, but this is something I won't decide until after we complete this assessment. Right now let's concentrate on what you've accomplished and what your plan should be for the next period."

Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

---

Argue Your Way To Business Success

"Jack" (not his real name) is a vice president of... Read More

Setting a Pitiful Example: Twenty-six Warnings to Heed *

TO: All Parents [and Employers and Managers]From: Your Child and/or... Read More

Is A Bad Attitude Permanent

Today there is great weight put on a person's attitude.... Read More

Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets

Many organizations have an approach for identifying and recording lessons... Read More

Better Manager Skills - How to Learn

When you first take over a department, expectations are usually... Read More

Do You Really Care What People Think?

You had better care! Because what people think usually leads... Read More

New Leadership For A New War

Military analysts call this "asymmetrical" war (as if war has... Read More

Leadership in Troubled Times

Leadership in Troubled Times The... Read More

Three Ways to Transmit Loud and Clear

The heart of a fool is in his mouth, but... Read More

Being a Great Boss

Are you one of those bosses that people just love... Read More

Creative and Innovative Culture, Change Management ? Three Easy Tests

Creativity can be defined as problem identification and idea generation... Read More

More Computer Consulting 101 Hiring Tips (Part 2 of 2)

Does your company need to retain the services of a... Read More

Improved Communication to Improve Results

Facilitating good communication can make the difference between a well... Read More

How to Create a Trusting Manager-Employee Relationship

BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through... Read More

5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person

Mistake #1: Going with the flowInexperienced interviewers sometimes fall into... Read More

Challenge of ERP Implementation: Q and A with Rick Maurer

Question: ERPs seem like a good idea, so why is... Read More

Create Your Dashboard for Success

Driving down the road our eyes frequently scan the vital... Read More

Sweet Parting Of Ways

Why settle for bad feelings when your employee leaves the... Read More

When Business Becomes A Battlefield

"We have to be careful it's like a minefield out... Read More

Can Your Business Run Without You?

If you are a business owner or a business owner... Read More

Plans & Goal Setting - Kicking winning Goals

Kicking Winning Business Goals The competition for business... Read More

Get Down With OCP: Evaluating DBA Job Applicants in an OCP World

Not long ago, weeding through DBA applicants with a tech... Read More

Tales from the Corporate Frontlines: Adapting Human Resource Functions

This article relates to the human resource functions competency, commonly... Read More

Performance Appraisal Checklist: Raise Not Just Appraise Performance

It's that time again! Perhaps the most dreaded management practice... Read More

Eliminate Performance Anxiety Forever

You've had many years of training in your craft as... Read More

How To Hire Superstars

Can a person's behavior and values really determine if they... Read More

Taking Care of Middle Manager Bounce Off

How many times have the management consultants been 'in' and... Read More

Technology & Communication

A study a couple of years ago found that 63%... Read More

What are Your Best Practices?

Best Practices StudiesThese studies can be defined as inquiries into... Read More

Stop Waste, Fraud and Abuse

Each year, businesses write-off six percent of revenue to waste,... Read More

How To Get What You Really Want

As a small business owner, entrepreneur or independent professional, it's... Read More

The Leadership Alignment Model

Some time ago we had the privilege of working with... Read More

An Original Perspective on Waging Conflict as a Way to Promote and Restore Self-dignity

Conflict is a fact of life for all of us,... Read More