Performance Appraisal Scenarios: Improve Your Communication

IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: "Why don't you start by talking about the XYZ project?" (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) "It seems to me that the PDQ project was harder than we expected. What's your perspective on that?" "I know this sort of thing is hard to do. Start wherever you like. I'm eager to hear what these past six months have been like from your point of view."

If the employee dwells on one aspect of the self-appraisal you might say: "I can see that these reports presented you with some real challenges. (Summarize what the employee has been saying.) Let's go on now to..." "Let's write down this problem so we can talk about its solution later. But now, let's go on to ..." "I'm glad you enjoyed working on ABC, Sue. How did DEF go?"

PERFORMANCE APPRAISAL SCENARIOS: If employee "passes the buck": "You feel that Richard was really responsible for this problem, Bob, but was there anything you could have done to work around the problem?" "I know how hard it is to control work when so many factors are involved. What can you do in the future that will ensure that this won't happen again?"

If the employee presses to know the salary or promotion implications of the appraisal: "I know how important this next raise (or promotion) is to you, Patsy, but this is something I won't decide until after we complete this assessment. Right now let's concentrate on what you've accomplished and what your plan should be for the next period."

Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium

CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.

---

5 Interviewing Mistakes That Can Lead To Hiring The Wrong Person

Mistake #1: Going with the flowInexperienced interviewers sometimes fall into... Read More

Ten Business Reasons Why Asking for Help Works

In fact, bringing your people - any of them -... Read More

Tales From the Corporate Frontlines:The Importance of a Competitive Wage and Benefit Package

This article relates to the Compensation and Benefits competency, commonly... Read More

Outsourcing Problem Analysis

As an HR professional, you have responsibilities in several broad... Read More

Benefits of Virtual Assistance

A virtual assistant is an individual who provides business services... Read More

Human Resources: The Misidentified Subject

Interest in the field of human resources has exploded in... Read More

Management to the Vision-Contribution and the Role of Compliance

As a manager our role is to:1. Establish the vision,... Read More

Minimising Conflict With Effective Communication

Did you know there are 5 types of... Read More

The New Five Truths of Employee Motivation

Motivation is a term that is so widely used, yet... Read More

Lawyers With 2 Hands And Everything Else

I heard this back a few years ago. The boss... Read More

Dont Sweat the Small Stuff with Your Credit Policy

Do you know how many customers you have that are... Read More

Phone Sex is Bad for Business

On August 3rd/2005, Reuters reported that a German man had... Read More

Why Half of All Mergers Fail After the Honeymoon Ends

Marriages and corporate mergers in America have at least one... Read More

Managers? Biggest Blunders

Nobody's perfect, including the boss. Managers, we polled recently, acknowledged... Read More

Balancing Power in Outsource Contract Agreements

The practice of outsourcing business processes has long been subject... Read More

Employers - Protect Yourself from Custody Battles that Hold Your Company Hostage

Child custody? How'd that get to be an employer's concern?When... Read More

What Every Manager Should Know About How to Overcome Boredom

Do you find yourself easily becoming bored or tired at... Read More

Inspiring Loyalty and Contentment in Your Workforce

One of the first things I look at when I... Read More

A Corporate Facelift With Sound Bytes

If Baby Boomers can get botox and tummy tucks, then... Read More

Innovation Management ? some ideas are better than others

Creativity can be defined as problem identification and idea generation... Read More

10 Ways To Maintain Profits In A Slow Economy

1. Sell more back end products to your existing customer... Read More

Dealing with Difficult People

You know, this would be a great business if it... Read More

Your Appraisal System Can Be Better ? Overcome These Nine Serious Failings

This article is directed at senior managers. As a senior... Read More

Turbo-Charge Your Rollout with ERM

Employees are the often-neglected stakeholders in the success or failure... Read More

Tales from the Corporate Frontlines: Finding The Perfect Balance

This article relates to the Work/Life Balance competency, which investigates... Read More

Is Your Employee Newsletter Management Propaganda?

It should not be. If it is an effective newsletter,... Read More

Intercultural Management

The role of a manager is evolving in response to... Read More

Biometrics and ?Return On Investment?

At this time of tight budgets, the mantra of business... Read More

Change Management

"It is not the strongest species that survives, nor the... Read More

Training Managers and New Trainers

Training managers use many of the same interpersonal and analytical... Read More

Controlling Your Cash Flow

IntroductionAre you looking for a way to gain control of... Read More

Its All In The Systems

Have you ever noticed french fries taste the same at... Read More

Why Your Company Needs An E-Mail Policy

Everyone at the office thought that using the company e-mail... Read More