Do Customers Like the Feel of Your Organization?

In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a system or group are inherently connected at a level that goes beyond words. This realm of connection, which is largely spiritual or unconscious, may or may not be familiar to the more business minded person so I will take some time to explain the nature of this connection and then the wide reaching implications this idea has on the optimal functioning of organizations.

Have you ever walked into a room full of people, say at a party, and had a strange feeling about the "energy" in the room. It perhaps felt a bit draining; perhaps it made you feel sad or gave you a strange feeling of heaviness in your body. Perhaps there was a level of anxiety that you picked up in your body, as if your body was taking a reading on the mood of the room. Well in fact when you feel any or all of these types of feelings you, may be, without knowing it, picking up on the kind of mood or mindset in the room. Clearly such negative feelings are telling you that perhaps this is not a good place for you to be.

Now because most individuals are not tuned into their body's messages they often find themselves ignoring or downplaying such messages perhaps only to find out later, at a much higher cost, that they went into something they should have avoided. The negative messages that one's body picks up in such circumstances are key and important messages to be understood and heeded. They signal the net negativity that exists within that setting, group, system or organization. Yes, organization!

Now a large number of people, who may be your customers, will feel such a negative energy in your organization, if yours happens to carry a net negative mind set or negative "emotional baggage". Such negativity can arise from employees whose lives are emotionally unstable, from high stress levels among employees, from a management that unknowingly promotes a culture that is unhealthy and demotivating, and even from the life history that the organization carries with it throughout its life time and many other factors.

Examples of the latter may be such events as dramatic downsizings, hostile mergers, and severe economic downturns and so on. Such traumatic events get stored in the "memory" of the organization in the same way as traumatic memories are stored in the memory of an individual. They accumulate there and serve to impair the performance of the employees who work in that organization, even new ones.

As the nature of most business operations are driven by the competitive model it goes without saying that the probability of a high stress levels, emotional instability, angst, and other negative emotions emerging within an organization are high. These negative emotions, in turn tend to frighten management because they have no understanding of how to deal with them.

Such negative emotions which then become perceived as a threat to the stability of the organization get buried within the "unconscious" of the organization. They are however clearly felt by everyone else i.e. customers, suppliers, distributors etc. who come into contact with that organization. The net result is a breakdown in trust, relationships, performance and ultimately revenues.

This area of research is such a new field that most top managers have little to no training in emotional awareness. This was the revelation I had when I attended Executive MBA studies at the Richard Ivey School of Management in London, Ontario in the late 1990's. It was at the time one of the top Canadian schools and ranked as one of the top in the world next to schools such as Harvard Business School. Most other top schools also fell short of having any real awareness of such issues. My colleagues, unfortunately seemed ill equipped to handle the kinds of emotional traps and that lay waiting for them both at the individual and at the organizational level.

In recent years I have developed a new tool which I call the Mind Resonance Process(TM) that is easily applicable at the organizational level to help quickly and easily "iron out" the negative emotional factors that linger in the halls and offices of most organizations. The net result is an energy of optimism, possibility, and one that is refreshing for all who come into contact with that organization. It is serving as new tool in the organization's repertoire to build a larger customer base and draw higher revenues.

Dr. Nick Arrizza is trained in Chemical Engineering, Business Management & Leadership, Medicine and Psychiatry. He is a Key Note Speaker, Author, Stress Management Coach, Peak Performance Coach & Researcher, Specializes in Life and Executive Performance Coaching, is the Developer of a powerful new tool called the Mind Resonance Process(TM) that helps build phyiscal, emotional, mental and spirtual well being by helping to permanently release negative beliefs, emotions, perceptions and memories. He holds live workshops, international telephone coaching sessions and international teleconference workshops on Physical. Emotional, Mental and Spiritual Well Being. Personal Url: http://www.telecoaching4u.com

---

Innovation Management and Brainstorming Management ? why people hate to brainstorm!

Creativity can be defined as problem identification and idea generation... Read More

Sharing the Reins: 10 Reasons To Sell Your Company To Your Employees

In 1987 I sold my business, South Mountain Company, to... Read More

Structure Your Payment Offers to Sell More Products

The way you structure your payment offers can increase your... Read More

Selecting a Business Broker or Intermediary to Help You Sell Your Business

As crazy as it seems, some people spend more time... Read More

Keeping Meetings On Track

We all have been in meetings with certain people who... Read More

Enhancing the Motivational Climate of Your Workplace

It has been well documented that employees' productivity and job... Read More

How to Save Money on Training

1) Use a live instructor. Adults learn best by doing,... Read More

Five Reasons Why Leaders Fail to Create Successful Change

A bold title, don't you think? I mean, change is... Read More

The Best Way to Keep Track of Meetings

How should you keep track of meetings?Have you ever wanted... Read More

Tales from the Corporate Frontlines: Senior Management and Directional Change

This article relates to the Senior/Top Level management of an... Read More

Problem-Solving Success Tip: Dont Leave Your Key Stakeholders Guessing

Communicate! Don't leave you key stakeholders guessing.We are generally not... Read More

Business is About Making Money

Ask most people why they are in business and they... Read More

Experiences of Management Coaching (Part 2)

In our experience, we have found that there are several... Read More

The Golden Key to Meeting Success

We all attend many meetings. I'm sure you have been... Read More

Are You the Culprit?

Are you a business, non-profit or association manager who pretty... Read More

Innovation Management - idea selection and valuation issues

Innovation is different and distinct from creativity in that it... Read More

The Professor Makes A Minus Power Move

If you think the power move has costs, consider the... Read More

Tales from the Corporate Frontlines: The Organizational Structure of Our Growing Business

This article relates to the organizational structure competency, commonly evaluated... Read More

Tales from the Corporate Frontlines: The Role of Character in Leadership

This article relates to the Senior /Top Level Management competency,... Read More

Time for Change - Clearing the First Hurdle

"Here is Edward Bear, coming downstairs now, bump, bump, bump... Read More

From Boring to Interesting - Making Training Effective

Being a good trainer requires experience and skill. Experience comes... Read More

Lead to Succeed: The Seven Essential Steps to Work Leader Success

In my book "You're In Charge?What Now?" I use a... Read More

Managing People - Why Is It So Difficult?

Managing, supervising, being a team leader is the hardest job... Read More

Shrinkage Control

What has been your store's shrinkage experience for the last... Read More

How Businesses Can Stop Wallowing in Bad Debt and Prevent It in the Future

"Become the Squeaky Wheel", a new book just published, explains... Read More

Delegation: When to Delegate, Who to Delegate to

There are some very simple guides for delegation.Most people delegate... Read More

Morale Boosters: Feed the Troops First

When economic conditions turn tough or when the heavy work... Read More

Write Winning Proposals For Venture Capitalists

You need to secure money for your project. You visit... Read More

Accountability Equals Meeting Success

Leslie was the new manager of the group. She was... Read More

7 Essential Elements To Every Organizational Change

[This article is based on excerpts from the special report... Read More

Teaching Large Companies To Think Like The Little Guys

Q: I am an executive at a large company and... Read More

5 Ideas To Leverage The 3 Stages Of Career Development In Your Organization

In most industrialized nations, the average age a student graduates... Read More

Toxic Bosses

What's everyone's favorite topic around the water cooler? Bad bosses!... Read More