Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:
1) People judge others by their actions. This means you are being judged by the perceptions you create with your words and actions. For example, if you act angry, even though you feel otherwise, you will be judged as being hostile. If you sound helpless, even though you feel otherwise, you will be judged as being ineffective. Thus, choose actions and words that convey the impression you want to make.
2) People judge themselves by their intentions. Thus, acknowledge that the other person's actions or words are correct and proper (as seen by that other person). Even when someone's behavior appears completely absurd, that person most likely believes it is justified.
3) Everyone deserves courtesy and respect. Diplomacy gains more than hostility. It is always the best way to begin a dialogue. After all, no one has ever had to apologize for being courteous. When you treat others with respect, you set the standard for how you want to be treated.
4) Everyone has valuable ideas. Everyone is an expert in some area. Everyone has unique talents. A leader helps other people excel at expressing their ideas.
5) You can accept anything without agreeing with it. Thus, acknowledge amazing requests with statements such as:
"That's an interesting idea."
"That's a novel request."
"What an intriguing question."
6) Realize that you can always learn more about the other person's needs, priorities, and situation. Ask questions. Seek solutions. Think positive. Quick reactions often lead to apologies. Start by being thoughtful and seeking to understand fully.
IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to be more effective. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas. Sign up for his free newsletter at http://www.stevekaye.com
To develop and deliver a great Leadership Talk, you must... Read More
Creativity can be defined as problem identification and idea generation... Read More
There's one simple secret to effective meetings: set an agenda... Read More
Is building your own inventory management solution really your best... Read More
Few Decision makers see the link between between creativity and... Read More
If there is someone nearby as you read this look... Read More
The difference between leaders is ears. Good leaders not only... Read More
Ethics - in a profession or trade - is that... Read More
The first step in planning an agenda is to identify... Read More
If past behavior is the best way to determine future... Read More
Color is a big factor effecting all indoor... Read More
The need for constant reinvention is a given in today's... Read More
What do organizations look for in a prospective employee with... Read More
Change is exhilarating. Change is terrifying. Change is badly needed... Read More
Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More
Quality Assurance, or QA, is often given short shrift in... Read More
Every Manager has experienced the frustration of not understanding why... Read More
When the stock market crashed in 1929, there were a... Read More
We have all attended meetings that were boring, mindless and... Read More
Modern business faces complex problems; management often calls upon highly-specialized... Read More
You do your best to make sure your organization is... Read More
THE MARGINAL PERFORMER: Every manager must, from time to time,... Read More
If you work from home, chances are you already know... Read More
The current economy is causing most companies to tighten their... Read More
The overriding goal of ISO-14000. (History 1995)As ISO-9000 becomes a... Read More
With client expectations higher than ever before, and the gradual... Read More
There ought to be a sign posted on every closed... Read More
Businesses miss on growth opportunities and even close their doors... Read More
Plan/prepare - lack of purpose causes aimless meetings. Know why... Read More
You need to know all that is going on around... Read More
[This article is based on excerpts from the special report... Read More
By sharing how well you are doing and how well... Read More
Many HR managers believe that by sending their workers to... Read More
Employers pay a high price for absenteeism, often more than... Read More
Employers have rapidly begun to understand the importance of stress... Read More
In today's tough retail environment the retailer needs all the... Read More
Driving down the road our eyes frequently scan the vital... Read More
My friend Delia is the owner of a small private... Read More
Have you unintentionally set your business up for failure?No one... Read More
A series of articles exploring the seven critical areas that... Read More
A maverick is an independent person who will not go... Read More
The challenge of managing difficult managers can be rather daunting,... Read More
Shaky FoundationsWhilst over 60% of businesses will be looking to... Read More
Having to manage a difficult employee is never fun and... Read More
How do you as a manager, supervisor or team leader... Read More
Creativity can be defined as problem identification and idea generation... Read More
Following on from the last edition of The Organised Times... Read More
One of the first questions we ask a prospect or... Read More
Outsourcing is the delegation of a business process to an... Read More
When you create your profit and loss statement to assess... Read More
COLLECTIVE WISDOM CAN BE AN effective tool for solving the... Read More
Attitudes are more important than facts. Dr. Karl Menninger... Read More
When you begin to write your business plan or a... Read More
Measure.The first key question to answer in starting a problem-solving... Read More
Lynn was tapped to head up the project team for... Read More
Are you the position or the person?Bosses can lose their... Read More
We all see it . . . business markets are... Read More
The game of chess has been applauded and taught in... Read More
In management seminars I often compare debt to an infection.... Read More
For small business owners, an enthusiastic vision for smooth, steady... Read More
Every organization is looking for the holy grail of performance... Read More
When you have to deal with one of your team... Read More
"Become the Squeaky Wheel", a new book just published, explains... Read More
It should not be. If it is an effective newsletter,... Read More
Want to hear a fascinating story? Let's sit in at... Read More
There is a saying about management that suggests some managers... Read More
Business Management |