Conflict Resolution Training- When Personal Safety is an Issue

Conflict generally arises by having your needs, desires, perceptions and values challenged.

When a person feels that their values are being challenged they generally respond the strongest. Inwardly they feel their personal safety threatened and desire to stop that threat.

Surprisingly for most people, is that one of the reasons many attempts at conflict resolution fail is the desire to keep emotion out of the equation. People will look at content and make a decision on how to proceed with the conflict but want to disregard emotions. However, how we feel about our values and the emotional aspects of the conflict is of a very high importance.

When they are not dealt with, they can become a trigger during the process, depending on any history with the people involved or other unrelated incidences. Feelings and needs are a fundamental process and requirement of all people, men as well as women.
We can see the reason when we look at the three parts of the resolution.

Content: Is the issue to be resolved.

Process: How we talk to and treat each other. Allowing people to feel heard and acknowledged.

Emotion: How we feel about what happened. If we are angry, we shut down our thinking process and the conflicts rarely get resolved.

Many things trigger emotions;the history between the people or organization, the issue or other similar events.

People respond to conflict in many ways, some look for solutions and others just work on keeping it going. One of the most important aspects is not to jump into solution right away. Many times importance elements or ideas can be over looked. A secondary, yet highly important issue that that when we don't give people a chance to come up with their own solutions we disempower them.

It is essential when you want a strong working team or family bond to give the belief of trust in the other person to come up with his or her own solutions whenever possible. In business, there are situations where time is of the essence, and you need to act, however, done too often will lead to a breakdown in trust and performance by workers and partners.

Your beliefs about how to deal with them also affects the process.
For example do you believe:
My way is the only way.
I can't admit being wrong.
Talking shows weakness.
It's normal

These will get in the way of constructive, solutions and waste time and money.

Or if you respond by:
Pretending nothing is wrong
Verbally attack
Give in
Go over their heads
Silent treatment
Complain or Blame
Make jokes

These can lead to stress, destroyed relationships, and production breakdown.

There are different styles of conflict resolution to choose from depending on the situation.

1)Accommodation
To build the relationship When the issue is more important to the other person and relatively unimportant to you.

Challenges with; If you feel taken advantage of, you may become resentful. You may not get your needs met.

2)Avoidance
If there is a chance of danger. When you feel that another person is much more qualified for it..

Challenges with; The conflict may grow until it boils over. Relationships will remain superficial.

3)Collaboration
With important issues- where both sides have merit. To strengthen relationships

Challenges with; There is a risk of wasted time and energy on issues that are considered unimportant.

4)Compromise
When two or more goals prevent collaboration. When time is an issue and you need to reach an agreement right away.

Challenges with; You may focus on what you compromised. Problems may recur if you did not fully explore the issues to reach a resolution.

5)Competition
When quick, decisive action is require. When your core values are at risk.

Challenges with; May weaken relationships. Other may not agree to your plan of action and may try to sabotage

Each has its pros and cons and a time for using them. Most often, we must look at the situation and decide which would be most effective.

If you find yourself using accommodation all the time, you may be trying to show yourself as nice person and are at risk of becoming used. If on the other end, you are using competition most of the time, you may be seen as controlling and uncaring about the people you work with. This will destroy trust and production.

In all aspects, it is important not to generalize. Stating observable facts in a neutral tone with open the doors to resolution. People who feel attacked will close down and fight and solutions.

An example would be:
Instead of: You're late again. Why are you so inconsiderate!

Try: We all arrived at 8 am and have been waiting for you. The last three times you have arrived at 8:30am. We need to start on time in order to meet our deadline.

There are many aspects to conflict resolution and some things seem like they are harder to deal with. However, in the end, when trust and respect are a part of your atmosphere, you will find greater success and achievements in all of your endeavors.

All the Best!
Maria Boomhower
The Master Communicator
To sign up for a free report on "The 7 Secrets to Communication Mastery" go to:
http://www.falconfreedom.com
Master Communicator Blog

P.S. If you like what you're reading in this newsletter, you'll love the book,
"Perceptions, How to discover what you are really seeing and how it affects your belief system."
It's an interactive manual that takes you through the steps to help you overcome
challenges in communicating and connecting with others.
Perceptions-Understanding What you are Really Seeing.

---

The Seven Cs: Partnership Danger Signs - Conflict Becoming the Norm ? Part 2

A series of articles exploring the seven critical areas that... Read More

3 Simple Things the Best Managers Do - And You Can Too!

If it's so simple, why don't managers all over the... Read More

How To Conduct Effective Meetings

Before you call your next meeting, the FIRST step is... Read More

Growing Profits is Easy!

Everyone involved in running a business from the smallest start-up... Read More

Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review

Introducing a learning culture into organisations can be difficult at... Read More

Turning a Negative Employee Into a Positive Asset

Several years ago, I took over the supervision of a... Read More

Enhancing the Motivational Climate of Your Workplace

It has been well documented that employees' productivity and job... Read More

Top Ten Tips About People Management

To get the best results you have to be very... Read More

5 Ways of Increasing Business Profits

The economy may finally be turning around and showing signs... Read More

The Walmart Cult

The CultBecoming a part of the Cult, consists of being... Read More

How To Prevent Your New Manager From Becoming A Statistic

According to a study by the Manchester Group, 4 out... Read More

Popular Business Misconceptions Cost You Money!

Faulty information costs you money! Which of these popular business... Read More

The Crisis of Modernity

Since the beginning of the industrial era our world has... Read More

Better Management Performance - The Easy 3-Step Way

Managers make three mistakes when they try to run businesses.... Read More

Challenge of ERP Implementation: Q and A with Rick Maurer

Question: ERPs seem like a good idea, so why is... Read More

Another Use for Meetings

Every meeting is a laboratory where you can observe and... Read More

Build Your Business (On A Shoestring): Hire a College Intern

Starting up a new venture or business can be one... Read More

Dialogue vs. Discussion

Have you ever sat in a meeting where everyone is... Read More

Why and How to Work with a Consultant

A good consultant provides specialist abilities and experience, innovative ideas,... Read More

Employees - Treat Them the Way They Expect to be Treated

When you have to deal with one of your team... Read More

How to Create Trust

People buy from you, offer help, and grant rewards based... Read More

Designing Your Healthy Administration - A Management Overview

Management or Leadership?Simply stated, management ensures that things get done,... Read More

Communicating with Case Studies

A few weeks ago, a couple of colleagues and I... Read More

Necessary Tasks You May Want to Delegate

As a business owner, time is of the essence. Running... Read More

Manage Your Time - Save Your Business.

If you work from home, chances are you already know... Read More

Business Innovation ? Organizational Culture

Creativity can be defined as problem identification and idea generation... Read More

Creativity and Innovation Management: Generating Better Ideas

Creativity can be defined as problem identification and idea generation... Read More

Saying One Thing, Doing Another...

This week I was asked to speak at an internal... Read More

Rethinking Workplace Security: How the Rules Have Changed

The workplace has traditionally been a dangerous place. Very early... Read More

Medical Malpractice: Three Myths That Cost Your Hospital Millions

What's the use?Nothing you do will hold down the cost... Read More

Creating A Vision ? Bringing Your Dreams Into Reality

Do you have some goals you want to achieve or... Read More

The Gift of Gratitude

Gratitude might seem like a soft or even an obvious... Read More

Ten Top Ways for Managers to Motivate Their People

So to help start the ball rolling, here are ten... Read More