Take some bold steps and help your employees and business partners open up to real change and help them start thinking again to the longer term. Send a message that you are ready to commit to new ways of thinking and that that includes a commitment to the success of your employees in the changing workplace.
1. Reconsider your company vision.
A vision statement uses the future to help analyze the present. It must have a message that everyone from the CEO to the receptionist to your freelance workers can understand and put into practice daily. Vision is the match that lights the fire of potential in people. To do its job, a vision must be long-term, meaningful in a human context and appeal to a higher purpose. Make several drafts of your vision and circulate them to people who's opinion you value inside your company and out.
Ask yourself and others these questions:
Does our vision lead to action?
What will your customers be looking for from your company?
Can you live with this vision? Are you willing to act in accordance with it even if times get rough?
2. Devote more time to the management of people power.
People issues only seem to capture our full attention during times of crisis. Give them the time they deserve by setting up regular monthly staff meetings to discuss HR issues only.
Try this exercise: Managers rate the effectiveness of each employee on a simple scale from one to ten. Employees you rate 4 or below are clearly not making it in your workplace. Take action to move them within the company or help them move out of the company within the next 30 days. Employees you rate 8 or higher should have ongoing leadership development plans - they are your superstars. Spend more time with these people than any others. Make sure they know how you think about them and put them in coaching programs to be sure they continue to develop.
3. Start a 360 degree performance review process.
Have employees reviewed not only by their supervisor, but by their peer group as well. Make these reviews optional for the first year, but mandatory for employees who want to be considered for promotions.
A Caveat: It takes at least 6 months of preparation to introduce a 360 degree review process effectively. Show employees the evaluation materials you intend to use up front. Train employees how to accept negative feedback by giving them a system to take it in and process it before reacting. Also train employees to give feedback that is work-related and objective with factual examples not feelings.
4. Have the employees review the company.
Ask employees to hold the company up against its own standards. Do this survey annually and check the trend over time.
Ask yourself and others these questions:
Does the company walk the talk of its vision and values? Are management employees role models for ethical behavior? Do you take short-cuts with safety? Do you encourage honesty in reporting or do you shoot the messenger?
5. Create action plans for each individual tied to your vision.
Make a direct connection between employee actions and the company vision.
Consider this process:
1. Develop a more specific mission statement from your overall vision, by defining your focus to what markets you are serving and balancing your commitments to quality, value, and service.
2. Determine the factors key to your company's success and focus on specific, but long-term, goals in these areas.
3. Create annual corporate objectives related to your goals.
4. Have each department manager develop department objectives derived from the corporate objectives.
5. Post the results of 1-4 and ask each employee to develop individual objectives related to his or her department's objectives.
About The Author
Jan B. King is the former President & CEO of Merritt Publishing, a top 50 woman-owned and run business in Los Angeles and the author of Business Plans to Game Plans: A Practical System for Turning Strategies into Action (John Wiley & Sons, 2004). She has helped hundreds of businesses with her book and her ebooks, The Do-It-Yourself Business Plan Workbook, and The Do-It-Yourself Game Plan Workbook. See www.janbking.com for more information.
You have permission to publish this article electronically or in print, free of charge, as long as the byline is included. A courtesy copy of your publication would be appreciated.
"Nothing great was ever achieved without enthusiasm." Ralph Waldo EmersonI'm... Read More
The Old Way ? Command and ControlAlthough workplaces and management... Read More
The need for constant reinvention is a given in today's... Read More
DECISION BY AUTHORITY RULE: Many groups start out with-or quickly... Read More
If you want to ensure a steady stream of customers... Read More
Organizations communicate in two directions: internally to staff and externally... Read More
Insightful leaders and organizations recognize that training is a valuable... Read More
Direct reports-people who need direction and leadership-rely on their leaders... Read More
Escalating gas prices...tensions and turmoil in the Middle East...a struggling... Read More
The reason jobs are often not done right and employees... Read More
The characteristics of job applicants have a strong influence on... Read More
I recently received a most interesting phone call.When I answered... Read More
"Ha!" you say. "For someone to make a statement like... Read More
MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets... Read More
If you're like most people, you probably started with wonderful... Read More
Doing business and meeting the needs of workers is increasingly... Read More
Human Resource Communications and Corporate Communications ? are they one... Read More
One of the major benefits, if not THE benefit of... Read More
Do you have piles of paper on your desk. Many... Read More
Employers have rapidly begun to understand the importance of stress... Read More
While there exist several useful definitions of motivation, for our... Read More
Creativity can be defined as problem identification and idea generation... Read More
Creativity can be defined as problem identification and idea generation... Read More
It's all very well having a flashy (and expensive) advertising... Read More
Sometimes things just happen. Maybe we lose focus and take... Read More
Building a 'bridge of understanding' between parties is... Read More
Here's a productivity tip that will save you a lot... Read More
What value is there in leadership or team-building retreats? Just... Read More
To visualise where you are going, is deeper and more... Read More
I have been very fortunate to travel to several countries... Read More
Rejection hurts. No one likes to give it or to... Read More
I saw Brian Kerr (the Irish national football coach) on... Read More
The world has always been mixed with the... Read More
A few weeks ago I asked my readers what the... Read More
This facilitator's guide to running a stakeholder analysis workshop is... Read More
What is Neuro-Linguistic Programming?Neuro-Linguistic programme is nothing but the study... Read More
Some interviewers ask great questions; others ask dumb questions; and,... Read More
Creativity can be defined as problem identification and idea generation... Read More
Successful enterprise building requires seven elements. These are:1. People, who... Read More
I don't encourage managers to wear funny hats, appear in... Read More
Here are some quick thoughts on ways to turn things... Read More
A trainer dryly discussing how to motivate people in an... Read More
Creativity can be defined as problem identification and idea generation... Read More
An operations manual can act as a tool for training... Read More
At one time or another, all of us have experienced... Read More
What is a Virtual Assistant? A Virtual Assistant is a... Read More
You've had many years of training in your craft as... Read More
Do you manage by walking around? What do you see?... Read More
Bad meetings are a cultural malady that senior executives pass... Read More
Employers have become so concerned about seeming "unfair" or worse... Read More
The higher you go, the cooler it becomes. Really? Let... Read More
It is getting harder to run a business for a... Read More
As a training manager, there are two important aspects to... Read More
Make Sure You Understand Your Motivation for SellingAre you thinking... Read More
Do you ever wonder why people do not simply do... Read More
Everyone wants to succeed in life. And no one starts... Read More
Do you announce a meeting and find either no one... Read More
Every business must strive to provide quality products and services... Read More
All of us have knowledge, expertise, and experience that others... Read More
The world has always been mixed with the... Read More
In the first part of this two part article, I... Read More
Child custody? How'd that get to be an employer's concern?When... Read More
We all attend many meetings. I'm sure you have been... Read More
An essential step in managing the performance of salespeople is... Read More
Does your business need the services of a computer consulting... Read More
What happens when a Project Manager asks one of his... Read More
Business Management |