Keeping and Motivating the Best Employees
In "You Win With People" we talked about the need to hire the very best people to build your team. Now that you've done that the question becomes, how do you keep them, and how do you keep them motivated.
Much has been written about Employee Retention and about Motivation. But most of what has been written has been written in terms of the average employee. In fact, if you are measured at all by your company in this area, it's almost always a measurement of employee retention. But all turnover is not bad turnover, so a retention measurement is actually a false measurement of how you're hiring and firing practice helped the company.
So back to the question. How do you keep and motivate the best employees that you've hired? All human beings have basic needs that must be met, starting with food and shelter. So it's obvious that you must pay a fair wage and provide adequate benefits or people won't be able to stay with you. But once the basic needs are met, does it require more money or more elaborate benefits packages to keep the best employees?
In reality, neither are truly required.
Pay and benefits only go so far, and the best employees, the intelligent, self motivated, team oriented, results oriented employees are not out to squeeze the last dollar from their employers. The best employees have other needs that must be met and the good news is that you, their manager can meet these needs yourself.
Recent studies of highly motivated employees show that once their basic needs are met that other factors keep them motivated and interested in their jobs. Here are the 12 questions that the best employees want to be answered:
1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work
right?
3. At work, do I have the opportunity to do what I do best
every day?
4. In the last 7 days, have I received recognition or praise
for doing good work?
5. Does my supervisor, or someone at work, seem to care about
me as a person?
6. Is there someone at work who encourages my development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me feel my job
is important?
9. Are my coworkers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last 6 months, has someone at work talked to me about
my progress?
12. This last year, have I had opportunities at work to learn
and grow?
It's important to note that of these 12 questions, 11 of them (all except number 8) are controlled locally by the employee, the manager, or the supervisor. This means that the first and second line managers have enormous control over their ability to motivate and retain the talented employees that they've hired. You can even argue that you directly impact number 8 based on how you represent the company.
Look back at your own career and think about the people you've worked for and which one's you were most willing to follow. Were these the needs that that leader met for you?
Goals and Objectives
Picture this scenario and see if it seems familiar to you.
"Dave, I need you to give me the goals and objectives for your group for the new year".
"Sure boss. What would you like them to look like?"
"You know. The usual. Increase productivity by 10%. Reduce your headcount by 15%. Implement some new controls. Oh, and I need them in two days."
Frankly, I've had this discussion about 25 times in my career and it always made me just a little bit crazy. Without any real look at what is going to happen this year, or any idea what the top executives are shooting for, I'm going to lay out my department's goals for the next year. Then I'm going to drive my people to meet these goals so that I get a good review and an increase in salary.
Not only does this scenario ignore the direction that should be set by the top executives, but it also misses the single most important reason you are in business..... The customer. So, while you're out doing the victory dance for meeting your objectives, your customer is sticking sharp pins into a voodoo doll that bears a remarkable resemblance to you.
Let's cut right to the chase here. When you create your departmental objectives based on the above conversation, the only thing you are really thinking about is getting the task complete so that you can check it off your list. You're not thinking about customer satisfaction, or how you are going to improve quality, or even major initiatives that you know (or don't know) are coming your way. You're thinking about getting the boss off your back.
And why not? The exercise above is just that, an exercise.
So, how should objectives really be set?
From the top down. The very top. The CEO of your company should be sitting down with his top executives and laying out the 2 or 3 top priorities for the company for next year. Those priorities represent the vision for the company. Each executive takes those 2 or 3 priorities and determines what they can do to support the vision. Working together the executives assure that the goals that they are passing down to the next level of management are consistent with each other and with the overall company goals.
Nothing can do more damage to a company and its customers' then major functional areas with conflicting or unrelated goals and objectives.
After the buy in has been received at that level, those visions and goals are passed down to the next level of management, where more specific goals and objectives are designed and shared with their customers. It's critical that everyone in the company see and understand the vision from the top, and that everyone understands what they are doing to support the vision. By developing a company vision at the top and then developing goals and objectives that explicitly support those goals you can then be sure that you are supporting the companies true goals. Then when you look at what you have accomplished for the year you and your customers will be looking at the same results.
So, how should you act on this?
Start now. And start by asking your boss for the goals and objectives of your senior executives so that you can stay in synch. Plant the seed that you would like to see them to make sure you are marching down the right path and then share what you have developed with your customers. If nothing else it will highlight where you and your customers are going.
Remember, developing goals and objectives for your team that are fundamentally aligned with the companies strategic objectives is a fundamental part of good management.
David Meyer, owner of Coaching for Tomorrow, has more than 25 years of management and leadership experience, having worked for companies such as Nobil Shoes, McDonough, Allied Stores, MCI and Nextel Communications. His mantra, "You Win With People" is based on the deep-seated belief that hiring, developing, and promoting the right people can lead to organizational and financial success. As a management and leadership coach, David works to instill that same passion in his clients by helping them understand the importance of strong leadership, strong teamwork, and strong players.
David has a Bachelor's in Business Administration from Elmhurst College and has been certified by both ACTION International as a Business Coach and the Coach Training Alliance. He also has received his CTM from Toastmasters. He is an Officer in the Denver Coach Federation and a facilitator/trainer for the Coach Training Alliance and ACTION International of Colorado. He is also a co-author of the book Creating Workplace Community: Motivation.
Married with two adult daughters, David is active in his local Kiwanis club and Crossroads Community Church. He enjoys reading, golf, scuba diving, and Civil War reenacting.
www.coachingfortomorrow.com
![]() |
|
![]() |
|
![]() |
|
![]() |
Comparing Corporate and Personal goal attainment programs that have developed... Read More
--PREPARATION: The purpose of the therapeutic approach is to spark... Read More
Once working and focused in tune with what they do... Read More
Every one of us, in reality, has two people inside:... Read More
They say that management can be a lonely place. A... Read More
As a leader, you'll inevitably be faced with people wanting... Read More
In today's tough retail environment the retailer needs all the... Read More
There are so many ways to jump start your prifits... Read More
How do you, or would you, communicate in a chaotic... Read More
Every business must strive to provide quality products and services... Read More
So to help start the ball rolling, here are ten... Read More
If you're old enough and were living in America about... Read More
In today's chaotic world and uncertain economic times too many... Read More
My mechanic has me trained. When I take my car... Read More
What IS assertive communication? Assertive communication is the... Read More
This article relates to the Work/Life Balance competency, which investigates... Read More
A good leader has the ability to empower others. It... Read More
Do you own or manage a computer consulting company? Are... Read More
Ellen was a clerk working for a large insurance company.... Read More
Do you have piles of paper on your desk. Many... Read More
Inventory management may seem complicated to some, but if one... Read More
Implementing an ISO 9001 system represents a major effort. However,... Read More
There's a programme currently running on BBC Television in the... Read More
People management and leadership has become a major topic of... Read More
Have you ever asked yourself the question? "Is this a... Read More
Globalization is requiring companies to make important choices about how... Read More
Creativity can be defined as problem identification and idea generation... Read More
The other day one of our overseas clients called in... Read More
All of us have knowledge, expertise, and experience that others... Read More
Human communication is always three-dimensional. No spoken or written message... Read More
What is a Virtual Assistant? A Virtual Assistant is a... Read More
It used to be that only the largest multi-nationals needed... Read More
It's the middle of the night. You've woken up with... Read More
The title implies that some people are and others not.This... Read More
Performance Management is a process that both employer and employee... Read More
An allegation of harassment in the workplace is a growing... Read More
Effective project managers know how to get the job done,... Read More
Sometimes.In fact making some small changes to the circumstances when... Read More
Some interviewers ask great questions; others ask dumb questions; and,... Read More
In Stephen Covey's great book, "The Seven Habits of Highly... Read More
Wow! You're brilliant! You have a great idea. You've looked... Read More
Each year, businesses write-off six percent of revenue to waste,... Read More
I often hear leaders from all types of organizations ask... Read More
Supervisor-employee relations are a critical part of a work place... Read More
It is easy to spot the difference between a work... Read More
Doing business and meeting the needs of workers is increasingly... Read More
Hurting your sales efforts can be accomplished easily with the... Read More
Janet DiClaudio, who was charge of medical records at two... Read More
If you're like most people, you probably started with wonderful... Read More
Business owners and managers are busier than ever. As their... Read More
An ongoing series of articles exploring the seven critical areas... Read More
Based on a wild guess by a close associate of... Read More
This article relates to the Training competency, commonly evaluated in... Read More
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to... Read More
How you run your business is, of course your business.... Read More
Most of us have found ourselves working on a team... Read More
Creativity can be defined as problem identification and idea generation... Read More
As a manager our role is to:1. Establish the vision,... Read More
Measure.The first key question to answer in starting a problem-solving... Read More
Every parent, educator, and manager knows that "Nintendo children"--those born... Read More
What do the companies 3M, Polaroid, and Walt Disney have... Read More
Here is a true story. My dentist did a "clinical"... Read More
A successful leader told me, "The biggest challenge I've had... Read More
"? [get] the right people on the bus, the right... Read More
Where does the time go? Billable time. As a consultant,... Read More
If your organization has people, then interpersonal skills are needed.I... Read More
Business Management |