Online Sales: How To Use Customer Feedbacks To Generate More Sales

Communication is the engine that powers business.

It is an important online sales skill that you must polish until it shines like the sun.

And listening and paying attention to your customers can make you understand what they want and help you service them and so make more money.

You can learn many things you didn't know about your business by getting valuable feedback from your customers.

Your customers may buy your main product just to get the free gifts.

Your visitors may think it's to hard to navigate through your web site.

By knowing this type of important information you can improve your web site, products/services, advertising, and

marketing.

Below are nine techniques you can use to get valuable feedback from your customers.

Use surveys and questionnaires regularly to improve your business.

Publish them on your web site, e-zine, print newsletter, direct mail material, include them with product shipments or inside product packages.

Post them on appropriate online message boards, e-mail discussion lists and newsgroups on the internet.

Create an online community for your customers. Include a chat room, message board, e-mail discussion list on your site for customers to participate in.

You can regularly moderator these communities to see what your customers are saying about your business.

Give away your products to a group of your customers. Ask them to use and review the product.

Ask them to fill out an evaluation form and send it back.

Some customers may fill them out, some may not, but the feedback you do get will be valuable.

Offer your web site visitors an online product or service from your web site at no cost.

It could be an ebook, search engine submission, consulting via e-mail, web design, etc.

In return, ask them to fill out a short survey about your web site, products or services you're selling, customer service, or your web site.

Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly.

They will give you ideas and input on how to improve your customer service.

You could pay them, take them out to dinner or give them free products.

Stay in contact with customers on a regular basis. Offer them a free e-zine subscription.

Ask customers if they want to be updated by e-mail when you make changes to your Web site.

After every sale, follow-up with the customer to see if they are satisfied with their purchase.

Make it easy for your customers to contact you. Offer as many contact methods as possible.

Allow customers to contact you by e-mail.

Hyperlink your e-mail address so customers won't have to type it.

Offer toll free numbers for phone and fax contacts.

This will make it easy for your customers to voice their opinions.

You could regularly contact customers on birthdays or holidays. Send thank you gifts to lifetime customers.

E-mail them online greeting cards on holidays or birthdays.

Call them personally to wish them a happy holiday.

You could them follow-up with a survey or ask them if they're happy with your business.

Invite your customers to company meetings, luncheons, workshops or seminars.

Create special events for your customers like parties, barbecue's, dances etc.

Make a point for yourself and your employees to interact with them at these event to get valuable feedback for your business.

You could use a couple or all of the techniques listed above to get valuable customer feedback.

These aren't the only ways, be creative and come up with some of your own.

May these online sales secrets help you to make a lot of money.

Warmly,

I-key Benney, CEO

I-key, a Millionaire CEO from New York City is the creator of "Mscsrrr: Millionaire Secret Cash System", (home based business) program, which has helped thousands of ordinary people from all over the world to attain financial security and shining success during the past 2 yrs.

Mscsrrr Millionaire Cash System helps you to generate $1,500+/Week for life, from home or office, part time or full time. No large investment or hassles. Win $1000-$2000 free "cash"?

---

Weblogs, Podcasting, and RSS Newsfeeds in the Marketing Mix

Weblogs and Podcasting in the Marketing MixIt is rare that... Read More

Shopping Search Engines, The Benefits and Explanations

The Shopping Search Engines are a new breed on the... Read More

A Website Model That Makes Money Online

I would like to share with you one simple stratergy... Read More

Ways To Outsell Your Competition

Competition is fierce on the Internet. There are a multitude... Read More

Outsourcing Your Web Marketing

The online world is constantly evolving. You may be thinking... Read More

Top 3 Free Marketing Techniques

If you have zero budget then this is the article... Read More

Silver Surfers: Successful Online Marketing to Seniors

If you are marketing to an older audience, don't discount... Read More

I Want To Be An Online Marketer!

Where do I start if I want to be an... Read More

Internet Marketing In A Room FULL Of Naked Men!

NO, that's not one of my secret dreams :-) It's... Read More

Six Techniques to Triple Your Website Hits

Welcome,Over the past five years I have learnt many tricks... Read More

E Is for Everything?

Just this week, a member of my audience asked me... Read More

The Website Marketing Strategy that Never Fails

Developing a successful web site takes more than simply building... Read More

Collective Courtesy

I don't know what you are promoting, or what methods... Read More

You are Being Lied About Reciprocal Links!

Exchanging links has been an important part of generating traffic... Read More

Use Photos as Part of your Marketing Arsenal

Photos should be important parts of your marketing. The photos... Read More

Don?t Let Legitimate Email Marketing Campaigns Suffer A Junk Mail Fate

Volume-based filtering may be pre-sorting your marketing messages to the... Read More

Top 10 Internet Marketing Tips For Your Home Based Business

This article can determine the success or failure of your... Read More

Marketing Objectives for Your Web Site

Do you have marketing objectives for your Web site? With... Read More

How The Right Domain Name Can Improve Your Sales

So you're starting a website and have visions of making... Read More

Internet Marketing Is No Big Secret

You Do Not Need To Be An Internet Marketing Guru... Read More

The 3 Keys To Business Victories

No matter what business you are in there is a... Read More

My Wacky Test Marketing Experiment Succeeded

In a previous article I recounted engaging in a wacky... Read More

If You Build It They Will Come - Not Without Web Marketing!

I'm sure everybody has received an email from a company... Read More

The Real Key To Happiness, Peace of Mind, and Massive Internet Success

Do you know the secret that allowed 100% of the... Read More

One of the Golden Rules of Internet Marketing

In my opinion, one of the 'Golden Rules' of Internet... Read More

The 3 Rules To Maximizing Profits From Banner Ads

Placing those ads on your site are designed to do... Read More

When Internet Marketing Gurus Sell Their Souls

If you're just getting started in Internet Marketing, you may... Read More

Using An Autoresponder To Manage Your Email Campaigns

Automatic RespondersWhether your e-business is planning to launch an email... Read More

Rocket Your Online Business into the Stratosphere with Captured Leads!

NO matter what business you are trying to build online,... Read More

Raising Your Rates Can *Increase* Your Business

How many times have I heard literal horror stories from... Read More

How To Be An Internet Marketing Champion

How bad do you want to make money on the... Read More

Niche Marketing and Finding Your Way to Profits

If you haven't heard the word 'niche' being batted around... Read More

Secrets of Successful Advertising

Here I will explain precisely how to advertise effectively, including:1.... Read More