What Every Employee Should Know About Putting Positive Phrases Into Customer Service

If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?

* I'm sorry. I didn't get that.
* I can't understand what you're trying to say.

* Yes, Mr. Jones, I'll be happy to do that for you.
* All right. I'll see what I can do about it.

* It will take a few minutes. Would you like me to call you back?
* Hold on. I'll be right with ya.

* Thank you for waiting. I have that information now.
* You're out of luck. We don't sell that any more.

* Would you spell your name, please?
* What did you say your name was?

* Thank you. I'll check for you.
* Okay. Let me see if I can find out about it from someone.

* I'm sorry. Mr. Smith is away from his desk. May I help you?
* He's still out to lunch. I don't know when he'll be back.

By now you can certainly see and feel the advantage that using positive phrases creates for your organization, your customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.

When you're positive with your customers, they'll be positive with you. After all, isn't that what doing business is all about?

Be courteous and professional with others and watch the benefits fall into your lag. It's guaranteed.

Remember: When you maximize your potential, everyone wins. When you don't, we all lose.

© Etienne A. Gibbs, MSW

PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box, and live web site link. Although advance permission is not required, please notify us at execandgroup-consulting@yahoo.com when you use this article.

Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts lectures, seminars, webinar, and writes articles on his theme: ... helping you maximize your potential. He offers management, marketing, and parenting resources at his Maximizing Your Potential blog.

---

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips --... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most... Read More

Your Voice Print

"Mountains are built one pebble at a time and climbed... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

Dont Eliminate The Middle Man - Add One

Today, there are situations when we actually add a "middle... Read More

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before... Read More

Customer Service: Everyone is Fighting Their Own Personal Battles

Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More

Customer First Customer Service

The world of customer service is rapidly changing. Thirty years... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

Whats Love Got To Do With It?

Customer Loyalty, we all want it. Don't we?Some people say... Read More

Five Ways To Wow Your Client

Running a business is about providing goods and services to... Read More

Restaurant Scheduling for Success

- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More

How to Succeed in Business Without Compromising Your Integrity

I spent some twenty years in the corporate world, for... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

All of the World of Business Is a Stage

One of the basics of acting taught to me in... Read More

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better

Yesterday I went to buy a sandwich at a franchised... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain... Read More

Mexico: Online Ordering?Dont!

I got it into my head sometime in December 2004... Read More

When a Customer Has Done Everything to Get Your Goat

You try to make your customers happy. You sincerely WANT... Read More

Increase Sum in Your Check Account with Follow-Ups

We'll be examining what makes follow up to prospects/customers so... Read More

Modern Call Center Solutions - Keeping in Touch is the Key

Call center solutions solve a range of age-old problems. As... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

You MUST Sweat the Small Stuff

It's The Little Things That Make or Break a Small... Read More

Clients - What They Want from You

A growing number of individuals are finding themselves called to... Read More

Customer Service and Marketing that Works

Go into many businesses today and try and get service,... Read More

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis.... Read More

Transforming Disgruntled Customers into Your Biggest Advocates

"I am writing to complain about the widget I bought... Read More

What Do They Want Anyway?

You want customers. I want customers. We all want customers.... Read More

Have You Hugged a Customer Today?

It all started a couple of weeks ago when a... Read More

What Exactly is Customer Relationship Management?

The defintion of Customer Relationship Management (CRM) that I favor... Read More

How to Provide Instant Customer Service

Customer service is an essential component of any business. Clearly,... Read More

Making the Connection: Customer Relationships That Build Your Business

Have you ever wondered why you often find a coupon... Read More

The Added Value - Is YOU!

If there was a restaurant in your town that was... Read More