The Importance of Good Customer Service

Do you have good customer service? Even for your free giveaways?

I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. They do giveaways and exchanges and it seems everything that they can do to help promote their business. So why do so many fail to get new customers?

I stumbled across the answer this holiday season. I had attended an online event that had giveaways that were sponsored by WAHP's and their Home-Based Business. I won two awesome products! I was so excited, as they would make wonderful Christmas gifts. I had won these prizes in the beginning of November in plenty of time to receive the prizes and wrap them for the holidays. I even told my son the awesome gift he was going to be able to give to his favorite tutor and he was so excited.

The weeks went by, I had contacted the sponsors and was told numerous times that they will be sending out the prizes ASAP. Well, just yesterday I received one of the prizes. The other, I have no idea if I will ever receive.

Now I know that sometimes things happen that are beyond our control. I understand that as unexpected things came up when I had to send something to another WAHP, but I made sure to inform the person what had happened and make sure I go out of my way to mail the item as soon as possible.

It's really no problem in my book as long as I am informed that something came up and I was not forgotten. BUT when you have contacted a rep numerous times to be told every time that it will be sent out and you never receive the items, you tend to lose faith, not in the company this person represents, but the actual rep themselves.

My point to this article is: Good customer service is not limited to only those who actually purchase items from you. Good customer service also includes those who have won items from you. You do not know who that person is going to give your prize to. I planned on placing those businesses cards in the package for re-orders, if the person liked the items there would have been future business.

As a Home Business Owner and a Direct Sales Rep myself, I keep track of those I do business with. Please remember even if someone did not purchase an item to still treat them like a valued customer. I refer people to others, if I know they have excellent customer service. I have a list of WAHP's that I will gladly refer others to.

Your main goal in doing giveaways, barters, trades, and prizes are to gain more customers. If you do not treat those people like you would your paying customers, you are defeating the purpose of your free giveaways.

Keeping your customers organized

File box with 3x5 cards filled out with names, emails, what they have purchased, birthdays, address, phone number, etc., work well to help keep you organized.

Have a section for paying customers and giveaways and contest winners.

Make a note of when you sent out their items and staple the delivery confirmation receipt to the card.

You can also keep all this information on the computer.

Rebecca White is the Author of "Step by Step Marketing Guide for your Website-How to make your Online Business a Success this Year" and owner of http://www.Advantagemarketing4u.com to learn more on how to make your business a success this year purchase her ebook! This ebook is a toolbox filled with information! Sign up for her bi-monthly newsletter to receive tips and resources http://www.Advantagema rketing4u.com/
internet-marketing-newsletter.html

---

The Consumer Power

While most companies talk about consumer friendliness, customer centricity, customer... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I... Read More

Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms

Corporations in every sector are spending more than ever before... Read More

Cheap To Keep

You've heard it all before when it comes to stats... Read More

Have You Hugged a Customer Today?

It all started a couple of weeks ago when a... Read More

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local... Read More

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan... Read More

The Number 1 Rule for Businesses - Be Professional

Have you ever walked into a store and things looked... Read More

Are You Putting Technology Before Your Customers?

Which is more important the technology or the customer?The one... Read More

Top 10 customer service tips

1. Hire people who have a service attitude. Some people... Read More

Customer Service: Why Bears Make Bad Customers

Every business owner should have a picture of his or... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most... Read More

Renewing Customer Loyalty

Every business loses customers, but not many do much about... Read More

Wholesale Buyers Versus Retail Customers

Are wholesale buyers and retail customers really different? Frankly, there... Read More

All of the World of Business Is a Stage

One of the basics of acting taught to me in... Read More

Customer Service - How Good Are YOU?

At 8.30 am a wealthy client (on his way to... Read More

CRM - Its Relevance

In today's demanding economy, the first line of any business... Read More

Dealing with People - Words to Avoid

You probably realise how the wrong tone of voice and... Read More

Minimize The Pain of Check Recovery

$350 million in bad checks are written each and every... Read More

Customer Feedback: Everyone has an Opinion - USE IT!

Have you ever been in a department store and known... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

Putting The Serve Back Into Customer Service

Good service is easy to spot and hard-to-find. Mediocre service... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally... Read More

Putting The Service Back In Customer Service

The future of customer service is here. Technology has made... Read More

Your Career Plan--Think Like A CEO

You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More

Customer Service Tips - Is Your Business A Leaky Bucket?

Customer service and customer service training are vital for any... Read More

First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable... Read More

4 Customer Service Mistakes Companies Should Avoid Making

1) Being placed on hold endlessly. Don't you just love... Read More

DONT Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is... Read More

Mastering Challenging Service Situations

During the course of everyday business, many of you encounter... Read More

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service

If you want to last a long time in business... Read More

Adjustment DENIED

It's just a simple thing ? I bought a new... Read More

6 Reasons Why Complaining Customers are Golden

With Some Tips on How to RespondTt has probably happened... Read More