Got A Consumer Problem?

Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. Sound familiar? If so, here's a proven, effective FREE technique you can use that can help you get immediate corrective action for those ongoing unresolved frustrating, sometimes nightmarish consumer problems such as billing errors, disputes, complaints, defective products and other consumer rights issues.

What are your consumer rights? A product or service offered by a reputable company should function properly. And, as a consumer and a customer, you should be treated fairly and properly. And customer service is supposed to help you when that doesn't happen. The vast majority of legitimate organizations that depend on consumer buying for their sales and profits are willing and committed to stand behind their products and services and are willing and committed to "make it right" when a problem happens. But sometimes they aren't. Or they are unaware of a problem. Or their customer service is not capable or properly trained or properly authorized to resolve even the most obvious problem. And you get stuck in a battle with customer service, a seemingly dead-end with no resolution, a consumer nightmare! It happens. And when it does, here's what you can do ...

First, take a deep breath. Relax. Your customer service battle may soon be over.

Note: regarding exercising your consumer rights and winning the customer service battle; in order to be effective you need to act sanely and rationally, have a VALID claim, and expect a REASONABLE solution.

The Rule of 3
Make sure you have first followed what I call the "Rule of 3"; if possible always give the customer service department three (3) chances to resolve your problem. Also, if you haven't been able to get anywhere with the normal standard customer service rep you should ask (nicely and firmly) for a supervisor; sometimes a supervisor can simply and easily resolve your problem. Sometimes not. But do give Customer Service 3 chances and, above all, be courteous!

If, after exhausting the limits of both customer service and yourself, your problem is not resolved proceed with the following technique ...

The Ultimate Email
To end the battle quickly and victoriously you will compose and send a unique and special email. The ultimate email. The Mother of All Emails. If you want your problem resolved once and for all just follow these steps ...

1) organize the most pertinent facts relating to your problem. Facts ... not feelings.

2) in a blank email set forth your unresolved problem. Here you state that you have been unsuccessful in getting your problem resolved via customer service. Be professional. State it clearly. No more than 1-2 short paragraphs.

3) the next few paragraphs are where you state the problem. Here you state the most pertinent FACTS of what the problem is, the nature of the problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).

4) next comes the ending paragraph where you tell them what you want. State what you think is a REASONABLE solution and a REASONABLE timeframe.

5) at the bottom of the email put your name, phone number, and if applicable, the order number or customer service case number etc.

6) next, we will get the email address of the organization's CEO or president or director or whoever is ultimately running the organization ... the #1 big boss. Why? Because apparently no one else in his organization seems to be able, or willing, to resolve your problem ... so now we are going to bring it to the attention of the top dog! Yes, this does work and yes, if you are a customer you deserve to get your problem resolved. Contacting the person at the very top of the company is the secret way of getting your unresolved problem resolved. And, sometimes, it's the ONLY way. The Mother Of All Emails. You can do this! I don't care how big the organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under About the Organization or Executives, etc. If you cannot find the email address of the head honcho then CALL the main number of the organization (unless it's out of the country; then the phone call may be too costly). Ask for the Office of the President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just get the head person's email address and get off the phone.

7) address the Mother Of All Emails to the CEO, president, or whomever runs the organization.

8) send the Mother Of All Emails.

After you have sent your Mother Of All Emails, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution of your problem. I have used the Mother Of All Emails technique and have had remarkable success, resolving many different and difficult types of consumer problems, both common and rare, with organizations ranging from small local businesses to giant multi-national Fortune 500 companies. Though the Mother Of All Emails is a very powerful and effective technique remember that you only have one chance to use it; if you don't do it right the first time you can't redo it and and re-email it to a CEO.

Bottom line, have you had enough "customer service"? Do you want your problem resolved? If you are still battling customer service and still not getting your problem resolved ... send the Mother Of All Emails!

Andrew Lawrence is a former Wall St professional, has been an avid consumer for over 30 years, and rarely loses a customer service battle. Willing to help others win their customer service battle he now offers his expertise online, at http://destinyfinders.com/help.html

---

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

5 Golden Online/Offline Business Rules To LIVE Or DIE By

Whether online or off, if you plan on running or... Read More

How To Use Your Current Customers

Jay instructed a customer of his to offer a rare... Read More

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis.... Read More

The Importance of Good Customer Service

Do you have good customer service? Even for your free... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

Whatever Happened To Customer Service?

Do you remember the last time you went into a... Read More

Listen to Suggestions

If you are up to your ears in a stressful... Read More

How To Handle Customer Billing Snafus

Q: I just discovered that for the past six months... Read More

Dealing with People - Words to Avoid

You probably realise how the wrong tone of voice and... Read More

Invalid Excuses for Poor Business Results - The Weather

Note to Kmart: It wasn't about the weatherIn the 1970s... Read More

Customers Who Rave About You and Your Service

According to customer service studies by marketing gurus of the... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More

More Customers - Watch those Little Things

Two situations, two perfectly acceptable experiences, but in one case,... Read More

How To Kick Your Customer Service Up A Notch!

Welcome to the inaugural issue of Human Tech Tips --... Read More

In the Villa of the Sick Cat -- A Lesson in Customer Care

If you're a pet owner, you know the stress of... Read More

Leverage Customer Capital First

If you're still dreaming about raising outside capital for your... Read More

Customers - What They Really Want - 6 Secrets of Customer Service

What customers really want can be divided into two areas.Firstly... Read More

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

Ever notice how customer service varies from store to store?... Read More

Learning from Your Employees and Customers Complaints

Listening to complaints, whether they're reasonable or not, is a... Read More

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to... Read More

Whats Love Got To Do With It?

Customer Loyalty, we all want it. Don't we?Some people say... Read More

How Not to Get Stiffed, Improving Your Collection Procedures

Some businesses have slow paying customers or past due balances... Read More

To Complain and Win! - My Personal Recipe

Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More

Got A Consumer Problem?

Millions of people, just like you, end up with a... Read More

How to Transform Your Voicemail into an Effective Medium of Communication

"Hi this is Randy. Leave me a message after the... Read More

What Every Manager Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service

Last night I was at my computer and a Skype... Read More

4 Tips Toward Overcoming Bad Customer Service

Customer service is the pits, you say. You are not... Read More

When a Customer Has Done Everything to Get Your Goat

You try to make your customers happy. You sincerely WANT... Read More