Got A Consumer Problem?

Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. Sound familiar? If so, here's a proven, effective FREE technique you can use that can help you get immediate corrective action for those ongoing unresolved frustrating, sometimes nightmarish consumer problems such as billing errors, disputes, complaints, defective products and other consumer rights issues.

What are your consumer rights? A product or service offered by a reputable company should function properly. And, as a consumer and a customer, you should be treated fairly and properly. And customer service is supposed to help you when that doesn't happen. The vast majority of legitimate organizations that depend on consumer buying for their sales and profits are willing and committed to stand behind their products and services and are willing and committed to "make it right" when a problem happens. But sometimes they aren't. Or they are unaware of a problem. Or their customer service is not capable or properly trained or properly authorized to resolve even the most obvious problem. And you get stuck in a battle with customer service, a seemingly dead-end with no resolution, a consumer nightmare! It happens. And when it does, here's what you can do ...

First, take a deep breath. Relax. Your customer service battle may soon be over.

Note: regarding exercising your consumer rights and winning the customer service battle; in order to be effective you need to act sanely and rationally, have a VALID claim, and expect a REASONABLE solution.

The Rule of 3
Make sure you have first followed what I call the "Rule of 3"; if possible always give the customer service department three (3) chances to resolve your problem. Also, if you haven't been able to get anywhere with the normal standard customer service rep you should ask (nicely and firmly) for a supervisor; sometimes a supervisor can simply and easily resolve your problem. Sometimes not. But do give Customer Service 3 chances and, above all, be courteous!

If, after exhausting the limits of both customer service and yourself, your problem is not resolved proceed with the following technique ...

The Ultimate Email
To end the battle quickly and victoriously you will compose and send a unique and special email. The ultimate email. The Mother of All Emails. If you want your problem resolved once and for all just follow these steps ...

1) organize the most pertinent facts relating to your problem. Facts ... not feelings.

2) in a blank email set forth your unresolved problem. Here you state that you have been unsuccessful in getting your problem resolved via customer service. Be professional. State it clearly. No more than 1-2 short paragraphs.

3) the next few paragraphs are where you state the problem. Here you state the most pertinent FACTS of what the problem is, the nature of the problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).

4) next comes the ending paragraph where you tell them what you want. State what you think is a REASONABLE solution and a REASONABLE timeframe.

5) at the bottom of the email put your name, phone number, and if applicable, the order number or customer service case number etc.

6) next, we will get the email address of the organization's CEO or president or director or whoever is ultimately running the organization ... the #1 big boss. Why? Because apparently no one else in his organization seems to be able, or willing, to resolve your problem ... so now we are going to bring it to the attention of the top dog! Yes, this does work and yes, if you are a customer you deserve to get your problem resolved. Contacting the person at the very top of the company is the secret way of getting your unresolved problem resolved. And, sometimes, it's the ONLY way. The Mother Of All Emails. You can do this! I don't care how big the organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under About the Organization or Executives, etc. If you cannot find the email address of the head honcho then CALL the main number of the organization (unless it's out of the country; then the phone call may be too costly). Ask for the Office of the President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just get the head person's email address and get off the phone.

7) address the Mother Of All Emails to the CEO, president, or whomever runs the organization.

8) send the Mother Of All Emails.

After you have sent your Mother Of All Emails, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution of your problem. I have used the Mother Of All Emails technique and have had remarkable success, resolving many different and difficult types of consumer problems, both common and rare, with organizations ranging from small local businesses to giant multi-national Fortune 500 companies. Though the Mother Of All Emails is a very powerful and effective technique remember that you only have one chance to use it; if you don't do it right the first time you can't redo it and and re-email it to a CEO.

Bottom line, have you had enough "customer service"? Do you want your problem resolved? If you are still battling customer service and still not getting your problem resolved ... send the Mother Of All Emails!

Andrew Lawrence is a former Wall St professional, has been an avid consumer for over 30 years, and rarely loses a customer service battle. Willing to help others win their customer service battle he now offers his expertise online, at http://destinyfinders.com/help.html

---

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

How to Deliver Exceptional Customer Service

Having been in business a number of years, I'm amazed... Read More

What?s in a Name?

Different people call their Customers by different names. If they... Read More

Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?

In my day to day practice in strategic human resource... Read More

Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell... Read More

11 Moments of Truth

These moments come when a customer or client?1. Hears someone... Read More

What Every Employee Should Know About How to Win the Loyalty of Customers

Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More

Adjustment DENIED

It's just a simple thing ? I bought a new... Read More

It?s Customer Service Stupid: Delivering Customer Service Training That Sticks

"Society is always taken by surprise at any new example... Read More

The Number 1 Rule for Businesses - Be Professional

Have you ever walked into a store and things looked... Read More

Learn to Anticipate Your Customers Needs

This morning I was having breakfast with my good friend... Read More

Ten Ways to Help You Improve Your Customer Service

1. Stay in contact with customers on a regular basis.... Read More

Dont Eliminate The Middle Man - Add One

Today, there are situations when we actually add a "middle... Read More

Dont Work with Jerks: How to Recognize a Difficult Client Early

Five minutes into the call I knew this client was... Read More

The Art of Giving Great Service

Sales is tough to get right, and depends on retaining... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well... Read More

Under Promise & Over Perform: The Art of Managing Customer Expectations

I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More

How To Build a Profitable Business

It's never too soon to start saying thanks to your... Read More

4 Things Your Clients Want From Your Company

Sure, all clients are different. They have different kinds of... Read More

Dont Forget your Existing Clients

Quest for new clients shouldn't ignore those who pay the... Read More

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong

The Reason Why Direct Internet Marketers Have To Work So... Read More

Managing Your Business When One Client Takes Alot of Your Time

How often has your schedule been thrown out of whack... Read More

Five Tips to Calm Cranky Customers

1. Tis the SeasonRecognize that everyone is frazzled during the... Read More

Leverage Customer Capital First

If you're still dreaming about raising outside capital for your... Read More

How to Keep Customers

Who was it that said - "The customer is always... Read More

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are... Read More

Restaurant Owners ? How Important are People Skills?

You are serving great food. Your establishment is new, spotless... Read More

It Is All About Customer Service!

In this day of terrible customer service, it should come... Read More

Boomerang Customers- What You Might NOT Think Brings Them Back!

With all of the calendars and PDA's and lists I... Read More

Over Delivering Provides Big Results

Over promising is a problem only when you under deliver.... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,... Read More

The death of customer servie

The other day a reporter call to interview me on... Read More