It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.
Keep in contact with your clients and vendors by sending articles you have written or that would be of interest to them. Add a little "How are you?" note to these people and keep the lines of communication open. Include current information about any new value-added products or services, such as a newsletter, or tele-class you will be presenting.
Marketing doesn't have to be expensive. You just have to do it.
Communication and relationship are the keys to marketing. Attending numerous networking meetings may be worthwhile to some, but that strategy doesn't work for everyone because, as someone once told me, the people who love you will always refer business to you.
The people who are your advocates or supporters are the ones who require nurturing. Send them an e-mail, e-zine, note, or article at least once a month.
Gather your internal and external management teams in an informal meeting such as breakfast or lunch. Advise them of your upcoming plans, get feedback and give acknowledgement for all their support and advice.
Check in with former clients to see how they are doing. Don't be afraid to dispense free information to these people. Generosity is its own reward. If you keep a timer on your desk, you can be sure of keeping the conversation brief as well as focused. Then, send them more information.Follow up in about two weeks to see how the seeds of your generosity have blossomed.
Information is available to everyone, through the internet, magazines and newspapers. Only you can provide customized data to your clients that will be appreciated as well as remembered.
Review your brochures, marketing letters, and newsletters in a new light. Does this information speak to your "Ideal Client"? Do you know who your "Ideal Client" is? Reinvent these documents as needed after you have thoroughly defined this client. Give these documents to your management team and get their feedback.
Does your collateral material speak to what you do? Is the information clear or does it require interpretation? Spend time on this now and review it every ninety days.
If the cost of a new brochure is prohibitive, or if you think your business will be adding more products or services in the near future, create an Information Letter.With this type of document, you can update your advocate group as well as former and potential clients. Again, it's not costly and serves a specific purpose.
This letter can include updates on your particular industry or market. You also can advise them of your continuing education and how it will benefit them.
About those referral sources, they deserve a little extra attention. Remember, they thought of you first! Consider seasonal flowers, plants, a book or a special card.
You want them to keep remembering you! Nurture all these relationships and your business will grow and glow.
About The Author
Joanne Victoria works with independent professionals who want to simplify their lives and professional practice and small business owners who want to streamline their operations in order to achieve more.
Sign up now for Joanne's FREE monthly e-zine: Lighting Your Path!-Find Your Inner Truth at: mailto:JoanneVictoria-subscribe@topica.com
Joanne Victoria ? Coach, Speaker, Author
Tel:415-491-1344 mailto:joanne@joannevictoria.com
http://www.JoanneVictoria.com/programs.htm
![]() |
|
![]() |
|
![]() |
|
![]() |
How often has your schedule been thrown out of whack... Read More
Corporations in every sector are spending more than ever before... Read More
However, in the world of business, this cliché may not... Read More
In a strange juxtapositioning of articles, this month's UK '... Read More
The other day a reporter call to interview me on... Read More
Landing a new client is like courting a potential spouse.... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
There are five techniques that have been proven to be... Read More
These moments come when a customer or client?1. Hears someone... Read More
Have you ever wondered why you often find a coupon... Read More
Nobody likes to get complaints. They make you question your... Read More
Q: I just discovered that for the past six months... Read More
Do you remember the last time you went into a... Read More
Whether online or off, if you plan on running or... Read More
It is important to remember that the customer doesn't necessarily... Read More
After years of flying below the radar in the magazine... Read More
1. It's all about the customer. Some companies focus too... Read More
"Every company's greatest assets are its customers, because without customers... Read More
First of all let's look at what customer service is... Read More
I wish I had a nickel for every time someone... Read More
What do you do when your client gets mad at... Read More
Delight = Customer Expectation plus 1. This was the simple... Read More
Quest for new clients shouldn't ignore those who pay the... Read More
What customers really want can be divided into two areas.Firstly... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
A general counsel of a large international consulting firm told... Read More
Do you have good customer service? Even for your free... Read More
In 2002, there wasn't much interest for Kindness in business,... Read More
Those of us doing business over the internet have to... Read More
When was the last time you received a handwritten note... Read More
The world of customer service is rapidly changing. Thirty years... Read More
The relationship between customer satisfaction and success of a service... Read More
Clients? they are the most important influence in the success... Read More
What is one of the greatest ways to add value... Read More
Running a successful business takes a lot of energy and... Read More
Sure, all clients are different. They have different kinds of... Read More
The purpose of business is to create and retain a... Read More
If you think customer relationship management is just a piece... Read More
If you're a pet owner, you know the stress of... Read More
Anyone who knows me knows my favorite fast food restaurant... Read More
No matter how hard you try, in business you simply... Read More
The most important aspect of a successful business is developing... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
Businesses that fail, often forget to seek out the customer... Read More
Q: I'm so sick of you so-called business experts always... Read More
Customer service is the most vital asset for Business either... Read More
You probably spend a great deal of your time looking... Read More
Having been in business a number of years, I'm amazed... Read More
What have you done for your existing customers lately? Probably... Read More
The relationship between customer satisfaction and success of a service... Read More
Do you know you can open, answer, close and report... Read More
1. Hire people who have a service attitude. Some people... Read More
The President of a 200+ store division of a major... Read More
Go into many businesses today and try and get service,... Read More
A general counsel of a large international consulting firm told... Read More
There is a battle in Call Centers. The teams are... Read More
What a lot of money we have been wasting on... Read More
Background The company was experiencing an increase in the number... Read More
Why bother? Good customer service is the life blood of... Read More
Who was it that said - "The customer is always... Read More
What customers really want can be divided into two areas.Firstly... Read More
The Call Center world is an intense pressure-driven environment continually... Read More
There are five techniques that have been proven to be... Read More
Yesterday I went to buy a sandwich at a franchised... Read More
It's a salesperson's worst nightmare- the phone call that comes... Read More
Customer Service |