Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it's once relatively boring (though clean) site with the express intent of competing more effectively against its rivals. Key to the makeover is allowing customers to manage all their subscriptions online year after year.

The new look came after Magmall.com spent 18 months learning about web design and usability with the help of the 2 founding brothers of FuturenowInc.com. Now, the web site has far less colors than before and the navigation system has been uprooted completely to simplify the entire process of finding magazines and filling out an online order forms

MagMall's reentry into the highly competitive magazine subscription industry is not only expected to pull in new consumer customers, but provide a lift to its efforts to expand into new markets. Since September, MagMall has created a new division to sell gift certificates to magazine subscriptions in any custom denomination. Plus, it has launched new services just for small and large businesses looking to manage all their magazine and newspaper purchases.

"The new site design is a way to pull in new customers and keep them there longer," says Jason Ciment, CEO of Magazine Mall Inc. "Plus, with the new online account management system (which is soon to get a name), we are enhancing customer loyalty in ways we never could before."

Jason Ciment is a graduate of Fordham University (Law) and Yeshiva University (B.S. Accounting) who has forsaken two professional careers (Law and CPA) in favor of entrepreneurship and high stress.

He now runs these 2 companies: - http://www.MagMall.com / magazine subscription wholesaler - http://www.mountain-net.com / ecommerce shopping cart solution

---

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead.... Read More

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer... Read More

10 Customer Service Quality Statements to Measure up Against

It might sound quick and simple, to say how well... Read More

Under Promise & Over Perform: The Art of Managing Customer Expectations

I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More

E-Business?s Best Friend: eCRM

From Ebay to the smallest home-operated start-up, e-businesses of all... Read More

Sorry, No Customer Service After 4:00 P.M.

A few months ago, I wrote about ingenious styles of... Read More

Moments That Matter

Many years ago, I was a first year apprentice assigned... Read More

One Critical Question to Ask Yourself Every Day

What happened to the old saying, the customer is always... Read More

Improving Customer Service

Improving customer service starts at the top - with us... Read More

Customer Service: Everyone is Fighting Their Own Personal Battles

Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More

Customer Satisfaction Is Your Business

Regardless of what business you are in - you are... Read More

How Do You Create Customer Loyalty?

Another sad fact of life is that these days, very... Read More

Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)

Traditional marketing strategies encourage business owners to continually grow their... Read More

CRM = Customers (dont) Really Matter

CRM was supposed to bring companies closer to their clients.... Read More

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees

Listening to complaints, whether they're reasonable or not, is a... Read More

Turning Customer Mistakes Into Raving Fans

When you make a mistake with a customer, should you... Read More

Carpet Cleaning in Surrey

Like any business, carpet and upholstery cleaning requires excellent customer... Read More

Increase in Customer Sales = Increase in Customer Service

One of the most popular questions asked in online business... Read More

Empowering Customer Service Vital

It never fails to amaze me how many companies have... Read More

Developing A Customer Complaint System

Background The company was experiencing an increase in the number... Read More

Write a Business Thank-You Note

Have you seen that thing on TV where the gal... Read More

Making Your Contacts Work For You

The best way to explain this concept is to tell... Read More

And The Difference is... Attitude

I returned a rental car at an airport yesterday. As... Read More

Identify Your Silent Customer Service Message

With the growing number of people in every business sector,... Read More

We Got It Wrong: Never Under Promise & Over Deliver

You know how it is, you believe something for so... Read More

How to Retain Your Customers the Dish Network Way

Customer retention is vital to a business. If you cannot... Read More

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you'll find articles covering every... Read More

Dont Work with Jerks: How to Recognize a Difficult Client Early

Five minutes into the call I knew this client was... Read More

Creating the Right ?Viral Reputation?

Unless you are brand new to business, or have been... Read More

How To Boost Your Bottom Line With Two Little Words

I hate to sound like one of those cheesy get-rich-quick... Read More

Raising The Bar For Online Magazine Subscription Services And Customer Service

After years of flying below the radar in the magazine... Read More

Listening to Customers - 5 Tips

In a strange juxtapositioning of articles, this month's UK '... Read More

Who Says the Customer is Always Right?

We all know the old adage, "The Customer is Always... Read More