Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.
|
|
|
|
|
|
|
|
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you.... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Listen to Suggestions
If you are up to your ears in a stressful... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience... Read More
What Do They Want Anyway?
You want customers. I want customers. We all want customers.... Read More
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your... Read More
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?Some people say... Read More
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and... Read More
Raising The Bar For Online Magazine Subscription Services And Customer Service
After years of flying below the radar in the magazine... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Handling Angry Clients
What do you do when your client gets mad at... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone... Read More
Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
It?s Customer Service Stupid: Delivering Customer Service Training That Sticks
"Society is always taken by surprise at any new example... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
Debt Elimination Scam
May people these days have a problem with mounting debt.... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Customer Service |